Shipping policy

Shipping Policy

Order processing

All orders are processed within 1–3 business days after payment confirmation. You'll receive an email notification once your order has shipped, including tracking information (where available).

Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you if there's a significant delay.

Shipping rates & delivery estimates

We offer free worldwide shipping on all orders — no minimum purchase required, no restrictions by country.

Estimated delivery time is 5–10 business days from the date of shipment, depending on your location and local customs processing. Delivery delays can occasionally occur due to factors outside our control (customs, weather, carrier delays).

Order tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Customs, duties, and taxes

Paw Wash is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and vary by destination.

Damaged or lost packages

If your package arrives damaged or doesn't arrive within the estimated delivery window, contact us at contact@pawwashco.store with your order number, and we'll help resolve it.

Questions

For any shipping questions, reach out to contact@pawwashco.store.