Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Once shipped, delivery typically takes 7–15 business days depending on your location. You will receive a confirmation email with tracking information once your order ships.

Shipping Rates

We offer free international shipping on all orders — no minimum purchase required.

International Shipping

We proudly ship worldwide at no extra cost to you. International orders may be subject to customs fees or import duties in some countries, which are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

Lost or Delayed Packages

Pawwash is not responsible for delays caused by the shipping carrier or customs. If your package appears lost, please reach out to us through our Contact page and we'll help track it down.

Incorrect Address

Please double-check your shipping address at checkout. Pawwash is not responsible for orders shipped to an incorrect address provided by the customer.