Refund policy

Return and Refund Policy

At Pawwash, your satisfaction (and your pet's comfort) matters to us. If you're not fully happy with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging.

How to Start a Return

Reach out to us through our Contact page with your order number and reason for return. We'll provide you with return instructions and an address to send your item to.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your Pawwash stand arrives damaged or defective, contact us through our Contact page within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Non-Returnable Items

Items returned without original packaging, or showing signs of use beyond normal inspection, may not be eligible for a full refund.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.