Refund policy

Paw Wash — Return & Refund Policy

Returns

You have 30 days from the date you received your Pawwash™ Bathing and Grooming Stand (or other item) to request a return. To be eligible, the item must be unused and in its original packaging with all parts and accessories included.

To start a return, contact us at contact@pawwashco.store with your order number and reason for return. Once approved, we'll email you a prepaid return shipping label — return shipping is free, anywhere in the world.

Non-returnable items

Gift cards
Items marked "final sale" during clearance promotions
Items damaged from misuse or improper assembly

Refunds

Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are processed within 5–10 business days back to your original payment method.

Damaged or incorrect items

If your Pawwash stand arrives damaged or incorrect, contact us within 48 hours of delivery at contact@pawwashco.store with photos of the item and packaging — we'll send a free replacement or full refund, no return shipment needed.

Late or missing refunds

If it's been more than 10 business days since your refund was approved, check with your bank or card issuer first, as processing times vary. Still missing? Email contact@pawwashco.store and we'll help track it down.

Contact us

Questions about your return? Reach out to contact@pawwashco.store.